ASMU Technical Support: Reliability Through Continuous Control

Automated Monitoring and Control Systems (ASMU) are the “nervous system” of any modern building or industrial facility. They manage ventilation, heating, power supply, fire automation, access control, and hundreds of other processes. But like any complex system, ASMU requires professional maintenance. Without regular technical support, even the most reliable equipment may fail at the worst possible moment.
Properly organized technical support transforms ASMU from “just an intelligent system” into a guaranteed operational infrastructure that works 24/7/365 without unexpected failures.

Why ASMU Technical Support Is Not “Fixing After a Breakdown”

Most managers are used to a traditional approach: call a service company only when something has already stopped working.
With ASMU, this approach is unacceptable because:

• A system failure can stop production or shut down an entire mall
• Downtime costs tens or hundreds of thousands of hryvnias per hour
• In a critical moment (fire, accident), the system must operate at 100%
• Up to 90% of major failures could be prevented through timely detection

Modern ASMU technical support shifts from reactive to proactive and predictive maintenance.

How Professional ASMU Technical Support Works

24/7 Continuous Monitoring

The system automatically sends data to the centralized monitoring center:

• Controller and server status
• Communication or power errors
• Sensor parameter deviations
• Attempts of unauthorized access

An engineer sees the issue before it affects the facility.

Remote Diagnostics and Resolution of 70–80% of Incidents

Most issues—misconfigurations, network overloads, software errors—are resolved remotely within minutes, without an on-site visit.

Regular Preventive Maintenance

• Firmware and software updates
• Sensor calibration
• Testing backup power supplies and communication channels
• Cleaning server cabinets and network equipment
• Testing emergency switching scenarios

Predictive Maintenance

ASMU analyzes operational trends:

• Gradual decline in UPS battery capacity
• Rising temperature in the server room
• Increasing error rates on a particular controller

The system notifies: “Controller No. 17 will fail in 45 days — replace it proactively during nighttime”.

Electronic Facility Passport

All events, replacements, adjustments, and tests are logged in a unified database. This allows:

• Swift identification of recurring issue roots
• Providing evidence of regular maintenance to inspection authorities
• Budget planning for 3–5 years ahead

Guaranteed Response and Recovery Time (SLA)

Typical obligations of professional ASMU support services:

• Critical incident response — within 15 minutes
• Remote troubleshooting — within 1 hour
• On-site visit — within 4 hours (Kyiv and region)
• Full system recovery — within 8 hours

Advantages of Continuous ASMU Support

• Near-zero risk of critical failures
• 3–5× reduction in emergency repair costs
• 30–50% increase in equipment lifetime
• Constant compliance with requirements of DSNS, State Labour Service, and auditors
• Peace of mind for management — the system is under control even when they are on vacation

Stages of Organizing Technical Support

• Audit of the existing ASMU and assessment of system criticality
• Connection to a 24/7 dispatching center
• Signing a service agreement with clear SLAs
• Installation of redundant communication channels (GSM, Starlink, etc.)
• Training of the customer’s personnel in basic actions
• Launch of predictive analytics and creation of preventive maintenance schedules

ASMU is not “install and forget.”
It is a living system that requires continuous attention and care. Professional technical support is insurance against million-hryvnia losses, a guarantee of human safety, and uninterrupted business operations.
The reliability of a modern building is determined not only by the quality of installed equipment but also by how well and how promptly it is maintained every day.